知错改错不算错，知错不改错中错

19:17hrs
针对某件很惹火我的事
写去"表达不满"的信
(很乱水下，看不明白不要问我)

On September 1, I managed to called Jesly and told her that I wanted to enroll my children for your sushi-making workshop.
(I've been trying to get hold of her and had left many messages since Aug 27 but received NO reply)

When I was checking the availability of any existing group workshop for my children to join, Jesly suggested that I form my own group (30-35 children).

She explained that the company will not conduct this kind of workshop on weekends in the future but the company can conduct a weekend workshop for the last time for us.

So it was confirmed that the workshop could be held on 25 September at Sak*e Sushi, IOI Mall.

On 16 September, I called Jesly to make payment, but could not get her again, and there was no reply to my messages again.

I waited one day to call again but still could not get Jesly.

So I emailed Adeline (the person I spoke to when trying to get Jesly).

Instead, I received email from Jesly, who was apparently asked by Adeline to reply, which I read on 21 September.

In her email (below), she only mentioned the options for making payment.

I replied that I would make payment that afternoon.

Jesly reply on the same day (below) and was saying that before I make the payment, she would like to check the date of the workshop with me again because she HEARD FROM HER COLLEAGUE that we wish to have to workshop on 24 September. She wanted to double confirm.

The thing is, the date we agreed upon is 25 September and I've ONLY spoken to her, so i don't understand why 'her colleague' told her is was supposed to be held on 24th.

I called Jesly immediately and explained everything again.

She then told me, FOR THE FIRST TIME, that I had to make payment 2 weeks before the event. She further gave the excuse that the workshop could not be prepared for at such 'SHORT' notice.

I am very disappointed that I had spent so much time and effort to get participants and collected all the monies for this workshop, but 4 days before the appointed date, it had to be cancelled for no good reason.

I hope that in future your company can ensure that this kind of thing doesn't recur and things can be handled more professionally.



20:00hrs
Jesly 的 email

Dear Chai,
Thank you for your feedback.
I understand your frustration, and worries.
When I contacted you, I also told you I will try my best to schedule a chef for your event, and I am waiting for my chef’s reply.
I also remember I explained to you that we will not cater events that with amount of less than 30 pax during weekend due to our weekend crowd so we usually carry out kids event on week day.
I do hope you understand.
Thank you very much.

晕
你假假道歉或许我的气会消一点
你讲你们有 big group。所以没有多余的 chef 应酬我们
叫你去找找看还有没有其他 chef 的是我!!!
今天下午最后一次跟你通电话 (下午两，三点)
你给我的答复是 "sorry, 找不到 chef，而且也没有足够的时间去准备材料)

人数的问题
你耳朵有事还是我的表达方式有问题 (我跟她讲中文)
我今天下午跟你讲电话的时候
最少重复说了3次我们目前已经有40位小朋友 + 20成人!!!
(看来我要把马来语练好才可以了)

20:14Hrs
Adeline 的 email

Dear Mrs. Wong,

Warmest Regards from Sak*e Sushi!

We are very sorry to know you had unpleasant experience dealing with our team and trying very hard to reach us most of the time. We are sincerely sorry for that.

I truly understand and appreciate the way you tried to gather a group of kids to join Sakae Kid Sushi Making Workshop, and when we found your post on anggugu (my sister is a follower for forum.anggugu.com), I felt touched and appreciate your hard work by gathering the kids J

Your kid sushi making workshop on 2th September is definitely ON! And all you need to do is to bring the kids over and we will be there with you to have fun together. We are also in the mid of proposing of upgrading your package, only for your workshop. Please forgive us and let us serve you better yea.

In future, you only have to deal with me, and I m reachable at 012 – 233 XXXX.

Call me if you need further info yea.

Have a nice evening!

你知道我不是“agent"就好
我的血压还在持续飙高着呢，怎么可能 “have a nice evening” 呢？

21:38hrs
收到 Adeline 的 SMS

“Hi Mrs Wong.i'm Adeline from sakae sushi. I'm really sorry to know your unpleasant experience dealing with Jesly. Pls be informed that your workshop is confirmed, and i'm going to propose an upgrade to your workshop, only for you =) i've tried calling you and guess you're busy now. Pls return my call ya"

我在发着火。你应该庆幸我没有接你的电话 :P
如果我死都“要”回那个workshop，我会要求的。很明显的，我没有。

21:47hrs
收到 Jesly 发出的 SMS，越看越火大。

"Ms chai, I told u I will schedule another chef for u And will let u know by tomorrow morning. I understand u r an agent, u ardy promised ur customers and it will spoil ur reputation if I don't get u any chef to conduct the workshop, besides I am looking forwad to work with u. And while u were typing the complain, I hope u know I was there too calling, negotiating, looking and checking schedules of chefs for ur event. Suddenly, all I get is complain from u."

1. I told u I will schedule another chef for u And will let u know by tomorrow morning >> 第一次听/看到这一句话 (先看到SMS)
2. 一定要澄清，我不是 agent。(再乱讲话，小心我告你 :P)
3. 大家也不是我的 customers
4. 我没有写信去 complain, 我只是写信去表达我的不满而已 :P


23/9 08:41hrs
Adeline 的 SMS

Hi Mrs Wong.May I know the confirm status on 25th September? We will need to place ingredient order for your group and crockery too. Appreciate for your final confirmation by today 12pm, other wise, we will not have sufficient time to prepare for the group on saturday. Hope to hear fro you soon ya

不明白为什在21/9被通知说来不及准备的材料
到了23/9还说可以准备到
这种就叫 "mis-communication" 吧 (他们内部)

我的回复 (email)

Dear Adeline,

Please be informed that when I was informed in the last teleconversation with Jesly on 21st that there was no available chef and not enough time time to prepare for the workshop, I have informed all the participants that the event is cancelled and began the refund process.

Thank you.

Regards.